Lesson 9.2: How a complaint travels
From the first email to a Board order. This DPDPA 2023 course page explains how a complaint travels in plain language.
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What you will learn about how a complaint travels
- Trace the complaint path
- Know the fiduciary’s role at each stage
- Prepare a response file
The path (how a complaint travels)
A person first uses the fiduciary’s grievance route. If unsatisfied, she may complain to the Board. The Board may reject frivolous complaints, direct an inquiry, hear parties, order urgent remedial steps and impose a penalty.
Complaint path
Select a numbered box to read more.
What you should hold ready (how a complaint travels)
| Item | Why |
|---|---|
| Notice versions | Show disclosure |
| Consent logs | Show consent |
| Security records | Show safeguards |
| Request register | Show response |
| Breach file | Show reporting |
Worked example
A firm gets a Board notice. Because its evidence folder is ready, it responds in two days with the five items above.
Activity (5 minutes) (how a complaint travels)
Prepare a one-page response checklist for a Board notice.
Check your understanding of how a complaint travels
Q1. First route for a person is:
Q2. Board may reject:
Q3. Appeal goes to:
Educational material for learning purposes, not legal advice. Check the official text of the DPDP Act, 2023, the DPDP Rules, 2025 and MeitY notifications for the latest position.